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    Conditions générales


    You should update this document to reflect your T&C.

    Information prior to the contractual process

    This website is owned by Multix Europe SARL-S with Tax ID LU33488466 and tax address in An der Gaass 30 9638, An der Gaass 30 (Luxembourg).

    The General Conditions of Contract regulate the distance selling relationship between Multix Europe SARL-S and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998 of 13 April on General Conditions of Contract, Law 3/2014 of 27 March amending the revised text of the General Law for the Defence of Consumers and Users, the current and applicable regulations in force and applicable to the sale of goods and services.

    Users, the current and applicable regulations on Personal Data Protection, Law 7/1996 of January 15, 1996 on the Regulation of Retail Trade, and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce.

    Multix Europe SARL-S reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made through their websites, by any means admissible in law and shall be binding during the time they are published on the web and until they are not validly amended by subsequent ones. However, Multix Europe SARL-S reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

    The purpose of the website is the sale of inflatable safety seats.

    The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

    As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contract. Similarly, you declare to be of legal age and have the legal capacity and ability to act necessary to access the websites of Multix Europe SARL-S and contracting through them.

    To purchase our products, you can go to the corresponding section of our online store.

    Once the purchase process is completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order does not receive confirmation, please contact Multix Europe SARL-S customer service by email

    All the contents of the website are in Spanish.

    The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order.


    Offer and validity

    In case of a product on offer, it will always be indicated next to its essential characteristics, the offer price and the validity of the same.

    In compliance with current regulations Multix Europe SARL-S provides information on all items on sale, their features and prices. However, Multix Europe SARL-S reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. Thus, the products offered at all times by the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.


    Essential characteristics of the products

    The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.



    All products offered on the website enjoy the legal guarantee of the supplier of the same. Multix Europe SARL-S has an after-sales service, while the warranty is in force, the customer may execute it by contacting the establishment of Multix Europe SARL-S, the after-sales service, by email to or the points established by the supplier itself. In case of doubt you can contact the customer service by email to



    All products indicate the selling price in Euros and do not include Value Added Tax (VAT).

    If any other tax were applicable, this would be indicated (IGIC or IPSI).

    Delivery and transport costs

    Multix Europe SARL-S ships worldwide. Shipping costs will be calculated at the time of ordering. Customs charges for shipments outside the European Union shall be borne by the customer.


    ​Methods of payment

    The customer will be able to pay the amount of his order by choosing any of the following methods. During the purchase process you must indicate your choice:

    VISA or MASTERCARD credit card.

    All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.

    Also the data on your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or recorded on any server Multix Europe SARL-S.

    When paying by VISA or MASTERCARD you will always be asked for the following data: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

    This form of payment is valid only on the web.

    When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder shall be made as soon as possible.

    However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, it will be liable to Multix Europe SARL-S to compensate for damages caused as a result of such cancellation.

    The availability of products offered by Multix Europe SARL-S may vary depending on customer demand. Although Multix Europe SARL-S updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, Multix Europe SARL-S at the time it becomes aware of this situation will notify the customer by email. The period of this communication shall in no case exceed a maximum period of 30 days. Multix Europe SARL-S may give the double option: to supply the customer without price increase, a product of similar characteristics or superior quality, or unless justified and demonstrable reasons by Multix Europe SARL-S within the same period pay the sums paid for the canceled order.


    Right of withdrawal, returns and claims

    The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without indicating the reasons.

    The exercise of the right of withdrawal must be made by notification through telephone communication by email to by sending your letter to our postal address An der Gaass 30 9638, Pommerloch (Luxembourg), or through the withdrawal form.

    According to the provisions of Article 103 of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.


    The return

    The customer must return or deliver the product directly to Multix Europe SARL-S, at the address An der Gaass 30 9638, Pommerloch (Luxembourg), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline shall be deemed met if the customer makes the return of the product before the end of the period.

    The customer shall bear the cost of returning the product.

    In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.


    Reimbursement of payment

    The refund of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided.

    Multix Europe SARL-S may withhold reimbursement until receipt of the product, reason for withdrawal, or until the customer provides proof of return thereof, depending on which condition is met first.


    Return of defective product.

    In the event that the product is not in good condition and the causes attributable to this, not the result of the customer, the customer shall be entitled to return the product, informing Multix Europe SARL-S the reason for return through any of the means provided in these conditions of contracting, and at no cost to the customer. This return for reason of defect or poor condition of the product will not be considered a right of withdrawal.

    Multix Europe SARL-S undertakes to bear the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.

    If the customer wishes to file a complaint, the establishment of Multix Europe SARL-S is located in An der Gaass 30 9638, Pommerloch (Luxembourg) or via email to



    Also, Multix Europe SARL-S reserves the right to bring civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.

    The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Luxemburg territory. If any dispute arises the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. Multix Europe SARL-S is domiciled in Pommerloch, Luxembourg.


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